Steward Health Care does not exclude people or treat them differently because of race, color, national origin, gender, sexual orientation, religion, disability or age.
Steward Health Care provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Steward Health Care also provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Addressing Health Care Disparities Through Cultural Competence
Many patients need to receive health care services in languages other than English. At Steward, we are dedicated to ensuring that all our patients can freely communicate with their health care providers at all times.
Steward has highly trained teams of medical interpreters available at each of our hospitals to facilitate communication between our providers and their Limited English Proficiency (LEP) patients. As a community-based accountable care organization, our interpreters are well versed in the top languages of the communities we serve and sensitive to their specific needs. We also provide access to trained medical interpreters via telephone and remote video interpretation to ensure that we can support more than 200 languages and dialects for both scheduled and unscheduled appointments 24 hours a day. Our technology includes support for American Sign Language when in-person interpreters are unavailable.
Our interpreters are experts at helping patients navigate their health care experiences and ensuring that their cultural traditions are respected. We also offer a number of educational support services directly to LEP patients in their preferred languages. We are proud to have a diverse, experienced team of professionals to ensure our patients and providers have their language and cultural access needs promptly served.
Steward’s predecessor, Caritas Christi Health Care, strongly advocated for the 2001 Massachusetts Emergency Room Interpreter Law and similar initiatives with the understanding that improved language access is a win-win for health care providers and the communities they serve. Caritas was also the founding member of the Forum On the Coordination of Interpreter Services (FOCIS), a medical interpreter leadership association promoting best practices in Massachusetts. Steward Health Care remains committed to the mission of providing a consistent standard of care for all patients in their preferred language(s) regardless of circumstance.
Below is the contact information for the Steward hospitals should you need an interpreter.
كيلع ةفلكت يأ نودب اًيروف اًمجرتم كل رفون فوس ؟ةيبرعلا ةغللا ثدحتت له
Você fala português? Nós lhe forneceremos um interprete, sem nenhum custo adicional.
您講粵語嗎?我們將免費為您提供翻譯。
Bo ta papia Kriolu di Kabuverdi? No ta ranja-bu un tradutor di grasa.
German – Deutsch
Sprechen Sie Deutsch? Wir stellen Ihnen unentgeltlich einen Dolmetscher zur Verfügung.
Μιλάτε ελληνικά; Θα σας παρέχουμε ένα διερμηνέα χωρίς καμία οικονομική επιβάρυνση για εσάς.
Èske ou pale Kreyòl Ayisyen? N ap ba ou yon entèprèt gratis.
Parla italiano? Le forniremo gratuitamente un interprete.
您讲国语吗?我们将免费为您提供翻译。
Pennsylvania Dutch – Deitsch
Kannscht du Deitsch schwetze? Wann du duscht, kenne mer dich en Interpreter griege as dich nix koschte zellt.
Czy mówisz po polsku? Zapewnimy bezpłatną pomoc tłumacza.
Fala Português? Vamos oferecer-lhe um intérprete gratuito.
Вы говорите по-русски? Мы абсолютно бесплатно предоставим вам переводчика.
¿Habla español? Le proporcionaremos un intérprete sin costo alguno para usted.
Quý vị nói được tiếng Việt không? Chúng tôi sẽ cung cấp một thông dịch viên miễn phí cho quý vị.
Massachusetts:
Carney Hospital 617-506-4804
Morton Hospital 508-828-7083
Good Samaritan Medical Center 508-427-3023
St Elizabeth’s Medical Center 617-789-2331
Norwood Hospital 781-375-3197
Saint Anne’s Hospital 508-235-5234
Nashoba Valley Medical Center 781-375-3197
Holy Family Hospital 978-659-6065
New England Sinai Hospital 508-427-3230
If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 1-855-271-1346
Ohio:
Northside Regional Medical Center 330-884-1000
Trumbull Regional Medical Center330-841-9011
Hillside Rehabilitation 330-841-3700
If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-750-0750.
Pennsylvania:
Sharon Regional 724-983-3911
Easton Hospital 610-250-4000
If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 724-983-3905.
Florida:
Melbourne Regional Medical Center 321-752-1200
Rockledge Regional Medical Center 321-636-2211
Sebastian River Medical 772-589-33186
If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-955-8771.
If you believe that Steward Health Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, gender, sexual orientation, religion, disability or age, you can file a grievance with:
If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 1-855-271-1346
Featured Interpreter
Featured Interpreter
Carla Fogaren
System Director, Diversity Initiatives and Interpreter Services
Carla Fogaren, RN is the System Director of Diversity Initiatives and Interpreter Services for Steward Health Care. She also serves as Steward's Americans with Disabilities Act (ADA) Compliance Officer. Born to Portuguese-speaking parents in Angola and raised in South Africa, Carla moved to Massachusetts with her family as a teenager. She is well versed in many languages with English being her fourth. Prior to assuming her current role, Carla spent more than 20 years building interpreter, community outreach and mission resources at Good Samaritan Medical Center in Brockton. Carla can be reached at 781-375-3197 or carla.fogaren@steward.org.