Non-Discrimination Notice & Interpreter Services

Hospital(s)

Notice of Non-Discrimination

Discrimination is Against the Law

Mountain Vista Medical Center & Florence Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mountain Vista Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Mountain Vista Medical Center & Florence Hospital:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Risk Management.

If you believe that Mountain Vista Medical Center or Florence Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Risk Management
1301 South Crismon Road
Mesa, AZ 85209
Phone: 480-358-6180
TTY: 800-367-8939 / RELAY – 711
Fax: 480-358-6168

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Risk Management is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Limited English Proficiency of Language Assistance Services

Albanian - Shqip
Flisni shqip? Ne do t’ju sigurojm një përkthyes pa asnjë kosto personale për ju.

ةبيرعلا ةغللا - Arabic
 كيلع ةفلكت يأ نودب اًيروف اًمجرتم كل رفون فوس ؟ةيبرعلا ةغللا ثدحتت له

Brazil-Portuguese - Português 
Você fala português? Nós lhe forneceremos um interprete, sem nenhum custo adicional.

Cambodian - ភាសាខ្មែរ
តើអ្នកនិយាយភាសាខ្មែរដែរទេ? យើងខ្ញុំនឹងផ្តល់ជូនអ្នកបកប្រែភាសាដោយ ឥតគិតថ្លៃផ្ទាល់ខ្លួនដល់អ្នក។

Cantonese - 粵語
您講粵語嗎?我們將免費為您提供翻譯。

Cape Verdean Creole - Kriolu di Kabuverdi 
Bo ta papia Kriolu di Kabuverdi? No ta ranja-bu un tradutor di grasa.

German
Sprechen Sie Deutsch? Wir stellen Ihnen unentgeltlich einen Dolmetscher zur Verfügung.

Greek - Ελληνικά 
Μιλάτε ελληνικά; Θα σας παρέχουμε ένα διερμηνέα χωρίς καμία οικονομική επιβάρυνση για εσάς.

Haitian Creole - Kreyòl Ayisyen 
Èske ou pale Kreyòl Ayisyen? N ap ba ou yon entèprèt gratis.

Italian - Italiano 
Parla italiano? Le forniremo gratuitamente un interprete.

Mandarin - 中文
您讲国语吗?我们将免费为您提供翻译。

Pennsylvania Dutch – Deitsch
Kannscht du Deitsch schwetze? Wann du duscht, kenne mer dich en Interpreter griege as dich nix koschte zellt.

Polish - Polski 
Czy mówisz po polsku? Zapewnimy bezpłatną pomoc tłumacza.

Portuguese - Português 
Fala Português? Vamos oferecer-lhe um intérprete gratuito.

Russian - Русский 
Вы говорите по-русски? Мы абсолютно бесплатно предоставим вам переводчика.

Spanish - Español 
¿Habla español? Le proporcionaremos un intérprete sin costo alguno para usted.

Vietnamese - Tiếng Việt
 Quý vị nói được tiếng Việt không? Chúng tôi sẽ cung cấp một thông dịch viên miễn phí cho quý vị.

Notice of Non-Discrimination

Discrimination is Against the Law

Mountain Vista Medical Center and Florence Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mountain Vista Medical Center and Florence Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Mountain Vista Medical Center and Florence Hospital:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, contact Risk Management.