Effective October 31, 2024
For questions about medical records, physician referrals, and other issues after the closure of Norwood Hospital, please call the Patient Assistance Line at 617-789-2228.
Medical Records Request:
For Electronic Release of Information, please click here to request your records.
Patients may obtain copies of their medical records by faxing a written request to 617-663-6000 or by emailing a request to STEWARDREQUESTS@mrocorp.com
Turnaround time to receive medical records: 30 days - can expedite request to receive sooner, if needed.
OUTSIDE LEGAL REQUEST FOR FORMS, PLEASE SEE BELOW
Medical Records Request Forms:
To verify a provider’s hospital affiliation, please click on the link below.
How to Reschedule an Appointment
Surgeries or Colonoscopies
Surgeries and colonoscopies are scheduled through your physician's office. If you need to change the date or the time, you must speak with staff in your surgeon's office. They will coordinate the change with the hospital.
Xray, MRI, CT. Mammograms, Lab testing-other diagnostics
Imaging, lab testing and other diagnostics are scheduled through your physician's office. If you need to change the date or the time, you must speak with staff in your physician’s office. They will coordinate the change with the hospital.
For questions about billing: If you have questions, please contact the Steward Patient Billing Call Center directly at 888-527-1968.
Steward Health Care Transition Resources for Patients and Employees of Norwood Hospital - Health Care Transportation
Health care transportation | Mass.gov
Mass Health PT-1 Transportation
The above website provides information for MassHealth members regarding available non-emergency transportation to and from MassHealth covered services if you are unable to access public or private transportation. These services, but are not limited to, transportation to doctors' appointments, counseling, and day habilitation.
To determine eligibility MassHealth members may contact the MassHealth Customer Service Center (CSC) at 1-800-841-2900 (TTY: 1-800-497-4648 for people with partial or total hearing loss).
Seniors and Veterans
This site also provides information regarding Councils on Aging and Veteran's Transportation Services.
Additional information is available at www.steward.org