Steward Health Care complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability. Steward Health Care does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability.
Steward Health Care provides, free of charge:
- Aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need any of these services, please contact Carla Fogaren RN, QMI System Director of Diversity, Interpreters, ADA/504 and Section 1557 Coordinator. She can be reached by telephone at 1-855-271-1346. Relay-line-operator-assisted support is available for individuals who are deaf or hard of hearing by dialing 711 from within Massachusetts or 1-800-439-0183 from anywhere else.
If you believe that Steward Health Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with in person Ms. Fogaren at or by mail to:
Carla Fogaren RN, QMI System Director of Diversity, Interpreters, ADA/504 and Section 1557 Coordinator
30 Perwal Street
HR Suite 339
Westwood, MA 02090
You can also file a grievance with Ms. Fogaren by email to Carla.Fogaren@steward.org. If you need help filing a grievance, Ms. Fogaren is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal — available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf — or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building, Washington, DC 20201
1–800–868–1019, 800–537–7697 (TDD).
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html